Runner Motif Naga Samudera

Established in 1976 in Bali, Jenggala is the foremost manufacturer of quality handcrafted ceramic ware in Indonesia. Our clay body and glazes are all made at our facility in Bali. Having supplied many five-star resorts and high-end retailers worldwide, our products and materials are constantly improved to meet international standards.

All of our ceramic products are hand-made, so irregularities and variation in the glaze color, texture and finish are inherent of the processes and are expected. These slight variations can effect the capacity consistency of our products. The irregularities and variations shouldn’t be considered a defect, as it gives the product unique characteristics, one of a kind, enhancing the aesthetic of each piece.

Our ceramic products can be used in the microwave and are dishwasher-safe, however they should not be exposed to direct heat. Please avoid thermal shock to the product from one extreme temperature to another.

Stainless steel and some metals may leave marks on our some of our matte/satin glaze surfaces. This is due to small fragments of the metal collecting in the microscopic pores on the surface of the glaze. This does not damage the glaze and can be removed. To remove marks left by metal utensils, dishes may be cleaned with a stainless steel polish. We have found the brand, Polaris, to yield the best results.

Jenggala has qualified and maintains the strict ISO Quality Assurance System as well as certification of Standard National Indonesia for Food Safe and Chip Resistant quality stoneware ceramic tableware.

Breakages and Returns

Any breakages occurring in transit must be reported to Jenggala within 12 days of receiving the shipment. Please email customer service with your transaction number, a photo of the breakage and the code or name of the broken item.

Receiving Incorrect Items

If items received do not match the order you have submitted online, we will send you the correct item(s). Please email customer service with your transaction number and a photo of the items received. We are responsible for the shipping fees of incorrect items.

Return Policy

We are happy to exchange your items within 14 days of you receiving the package for online store credit or exchange only. We do not offer refunds. Please ensure items show no signs of use.

Giveaway items, items on sale, artwork (items listed in description as one-of-a-kind or limited edition) and other specified non-exchangeable items are not exchangeable.

The Delivery cost for any return-for-exchange is an additional charge.